Heath Care
Teleradiology Telemedicine
Financial Services
Insurance
Human Resources
Industry Focus
Inbound Services

Help-desk
Technical support
Customer Service
New product information
Dealer locator
Advertising support
Direct mail support
Seminar/Trade show registration
Directory enquiry
Complaint handling
Reservation/ Ticketing
Rebate & claims
Off-hour/ Weekend calling
Application screening
Emergency services
Affinity/ Partnership/Loyalty programs
Order processing
Outbound Services

Marketing research/ surveys
Market need
analysis/assessment
Appointment setting
Tele-sales/ Tele-marketing
Lead generation
Lead qualification
Trade show follow-up
Political polling
Customer satisfaction surveys
Direct mail implementation
Thank-you/ Follow-up calls
Receivables outstanding
Data capture/ verification
Account management
 
Parth Softech can help your organization achieve these goals quickly and effectively through the use of our Diagnostics Framework wherein we do a Business Process Assessment of your existing processes in detail and propose a solution roadmap.

key steps :

- Comprehensive study of existing processes, development of detailed as-is process maps
- Identification of key pain areas and improvement opportunities
- New process design and to-be process maps, strategy and technology alignment
- Final set of recommendations and high-level business plan along with measurable ROI
- Business Process Implementation

Key benefits we provide are :

- Improved Quality, Accuracy and Service Levels
- Improved Productivity (up to 20% improvement)
- Faster Turnaround Time (up to 30% reduction)
- Cost Savings of 40%+
- Faster ROI
- Transition Management
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